new password reset required for every log in
Answered
Seems to happen ever since MFA a few months back. However it only gets to MFA now if reset the PWD and it only works once. Next time it says PWD is bad.
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Hi Mark,
Welcome to Box Community and glad to assist!
To address your password reset prompt, please follow the troubleshooting steps.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
Hope it helps!
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