Login Issues - Gooey gone

Answered

Follow

New post

Anthony Toscano

• October 14, 2024 17:29

Login Screen looks out of sorts (machine language).  Once past that screen, blank landing page with grey column to the left.  URL = https://app.box.com/folder/0

Please Help - upcoming deadline

0

• 

  Rona

  • October 15, 2024 20:23

  Hi Anthony, 

  Welcome to Box Community and glad to assist!

  Please follow our recommended troubleshooting steps to fix your issue. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari
  • Restart your machine. 

  Hope it helps!

  0

  Comment actions Permalink

Please sign in to leave a comment.