Add existing user into my enterprise

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Gloria Gutierrez

• November 13, 2024 18:32

Hello,

I need to add a user to our company account plan but I am getting the error stating "Email already used in Box account but not associated with an enterprise".

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  Rona

  • November 14, 2024 14:58

  Hi Maria, 

  Welcome to Box Community and glad to assist! 

  You're likely to get an error while adding a personal free user. This serves as a reminder that you're adding an existing Box user. 

  Here's what you can do. 

  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

  For more details, please see this article. 

  Thanks for posting! 

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