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Removing Email From Suppression List

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RSR

I consistently have this same issue with box.

Could you please remove this email from your suppression list. She is not receiving the confirmation email needed to make an account: <personal information-redacted>

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  • Mark Halsey

    Hi RSR. You can remove this email from the suppression list in your admin console if you are listed as the admin. Navigate to Enterprise Settings>Notifications>Suppression List Management. Enter the email that is on the list and it will be removed immediately. Hope this helps.

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  • RSR

    Thanks, but we do not have a business account so I don't have access to admin console. 

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  • Mark Halsey

    You can also contact Box Support and they can remove they email as well. 

    Box Support

     

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    I've investigated our email server logs and your email address is not on our bounce or suppression list. 

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

    Please make sure that your email client is not blocking emails from

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com


    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

    Thanks for posting!

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