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  • Rona
    • Edited

    Hi Coral, 

    Welcome to Box Community and glad to assist! 

    To help address the issue, can you follow these troubleshooting steps?

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser. 
    • Restart your machine. 

    Thanks for posting! 

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