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Shared a Link with Outside Collaborator

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Doug Hackett

I have shared a link with an outside collaborator. He can't open the link. The link asks for a password.

I CHECK THE STATUS OF THE COLLABORATOR AND IT IS IDENTIFIED AS PENDING, AND NOT AN EDITOR.

 

THOUGHTS?

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2 comments

Date Votes
  • France
    • Edited

    Hi Doug, 

    Welcome to the Box Community!

    It seems the link you shared is accessible to  "Invited people only" - these are the collaborators who has accepted your invitation to the folder. Since this user's status is showing "Pending" in your collaborators list, that means he has not accepted the invitation yet or doesn't have a Box account yet.

    • Invited people only: Only people invited to the folder or file can access the content. Collaborators already have access to their content, but can easily direct one another to a specific file or folder using the shared link.

    You want to make sure to clarify to the person you shared your link to that he needs to be logged in to the Box associated with the email you invited and has accepted your invitation to access the link.

    If the user doesn't have a Box account, you can change the shared link access to "People with the link"-- Anyone with the link can access the item and no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download and/or preview access for link viewers.

    Hope that helps!

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  • Jeff Norris

    Is it possible for the person using "People with the link" and not having a Box account to comment on the shared document? If they download it and comment and save it, is that saved back to the shared file?

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