Box is saying storage is full (10 / 10 GB used) but i can only see about 3 GB of files

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  • Official comment

    Hi there, 

    Welcome to the Box Community!

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Leopoldo Duarte

    I have a similar problem. the setting shows

    Storage Used

    102.0 GB of 100.0 GB

    but my account is empty. I have deleted all the files.

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  • David Rollin

    I also have the same issue : 1,14 GB free of 15Gb whil the drive and trash is empty for the last month

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  • Box User

    I have deleted all the files from box, but it shows that the quota is full. How to reclaim the space


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