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Box is saying storage is full (10 / 10 GB used) but i can only see about 3 GB of files

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  • Edited

I have tried clearing so many files and bring it down, now it says 9.5 / 10 gb but there should be about 6 GB free or more.

 

I also cleared the trash folder to free up some room

 

It seems like there is about 6 or 7 gb of unaccounted for space missing

EDIT:

According to this thread, the support team can fix this known issue with a script.

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

How do i get the support team to run the script on my account?

1

Comments

12 comments

Date Votes
  • Official comment
    France

    Hi there, 

    Welcome to the Box Community!

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Leopoldo Duarte

    I have a similar problem. the setting shows

    Storage Used

    102.0 GB of 100.0 GB

    but my account is empty. I have deleted all the files.

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  • David Rollin

    I also have the same issue : 1,14 GB free of 15Gb whil the drive and trash is empty for the last month

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  • Box User

    I have deleted all the files from box, but it shows that the quota is full. How to reclaim the space

     

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  • Daniel Calegari

    Hi from Brazil, I have the same problem.

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  • Jeffery Davis

    It shows that I am using 2.3GB of 10GB but it says I am out of storage.  forcing me to buy more.  How do I fix it.

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  • Eric Haiser

    I have this issue as well. How do I contact Box support? I can't find an email address anywhere.

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  • Claudio
    • Edited
    Hi, I too have the same problem!

Help me!

11.2GB of 10.0GB used
But I deleted all data!
    1
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  • wrjpowell

    I am also having this exact same issue.. There are no files on my account and yet it is saying that 35gb of my 50 are used.. This seems like a problem and could lead up to being a costly one for you, Box, especially if people are paying for said storage and you are taking it from them..

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  • PABLO SANTIAGO TABOADA BANDA

    so do I

    No way to recover one of my folders, even if I delete files in the box.sync desktop app, or in the console, It is a mess.... any help available?

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  • Box User

    I have the same problem. Please run the script to free space of my entire account. Thank you

     
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  • Alan Zhang

    I have the same problem. Please help me reset the storage count? How can i prevent this from happening again? Don't reach max storage amount?

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