How to Preview on MacOS - not working

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4 comments

  • France

    Hi Bryan, 

    Welcome to the Box Community!

    For Mac, local previews and thumbnails in Finder will only work if the file has been previously opened or cached by Box Drive. Basically, you would have to open the file first or mark them for offline use for you to be able to preview them in thumbnails.

    Additionally, Finder's Quick Look does not work for files that have not been previously opened through Box Drive. 

    Thanks for your post and let us know how else we can help!

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  • Keith Meinhold

    That you can preview files in a corporate environment without first opening is crippling.  It is for this reason alone I can NOT recommend Box to anyone and I recommended to management to migrate to another solution.

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  • Julie Liberti

    Will this issue be addressed?

    It is very time consuming to open each file, especially if you are a graphic designer. 

    Even if I have had the file recently opened, I still cannot see a preview. Dropbox was way better for this. Wish our company did not switch.

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  • France

    Hi Julie, 

    Welcome to the Box Community!

    You could "mark a folder for Offline" access and it will download that whole folder to the cache, which would make thumbnails work in that folder and the files within. Check out this article on how to Mark a folder for offline access: https://support.box.com/hc/en-us/articles/360043697574-Making-Content-Available-Offline 

    If files you marked for offline still don't preview, please go ahead and submit a ticket with our support team by clicking on the “Contact Support” link just above this page so they can further investigate.

    Best,

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