How to Preview on MacOS - not working

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14 comments

  • France

    Hi Bryan, 

    Welcome to the Box Community!

    For Mac, local previews and thumbnails in Finder will only work if the file has been previously opened or cached by Box Drive. Basically, you would have to open the file first or mark them for offline use for you to be able to preview them in thumbnails.

    Additionally, Finder's Quick Look does not work for files that have not been previously opened through Box Drive. 

    Thanks for your post and let us know how else we can help!

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  • Keith Meinhold

    That you can preview files in a corporate environment without first opening is crippling.  It is for this reason alone I can NOT recommend Box to anyone and I recommended to management to migrate to another solution.

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  • Julie Liberti

    Will this issue be addressed?

    It is very time consuming to open each file, especially if you are a graphic designer. 

    Even if I have had the file recently opened, I still cannot see a preview. Dropbox was way better for this. Wish our company did not switch.

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  • France

    Hi Julie, 

    Welcome to the Box Community!

    You could "mark a folder for Offline" access and it will download that whole folder to the cache, which would make thumbnails work in that folder and the files within. Check out this article on how to Mark a folder for offline access: https://support.box.com/hc/en-us/articles/360043697574-Making-Content-Available-Offline 

    If files you marked for offline still don't preview, please go ahead and submit a ticket with our support team by clicking on the “Contact Support” link just above this page so they can further investigate.

    Best,

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  • Joseph Lo

    France,

    Marking for offline access is problematic, since the folder could be too big to sync locally. Perhaps this is just a UX issue. I wonder if one of these ideas might work?

    1. Implement a background Quick Look cache of the entire Box Drive. Users already accept that the initial sync takes forever, so this won't even be noticeable.
    2. If that is deemed to be too expensive (e.g., the user has millions of files in Box), then perhaps just do it on demand to the specific folder when opened in Finder? This is like a peek-ahead kind of caching.
    3. If all else fails, when the user tries to preview a specific single file, if there is no cache, then trigger that cache. Often I forget that I can't preview in Box, so I'm sitting there waiting for the preview to come up. In fact for most files, it would have been faster to just open the file. So we are just hoping Box would do this in the background for us.

    Thanks!

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  • Julie Liberti

    How do you do a background Quick Look cache for a folder?

    I find it extremely annoying and time consuming that I cannot preview images. For people in marketing, Box is NOT ideal. And then it takes 3 double clicks to open something in preview. Dropbox was way better and faster.

     

    I agree with Joseph on the offline stuff. We have millions of files and I work with other people on a team that need to access the same stuff.

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  • Jason Stucki

    I am in the same situation. I am a graphic designer and marketing manager, and am very frustrated that I can't view files before placing them into my project files that I am working on. Dropbox can do it, why can't box do it?

     

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  • Maxine Howe

    Ditto, we're a design agency and have just signed up to Box and loaded all our assets in order to work online. When you're working with lots of large, linked image files and you can't see a preview, it's really time-consuming and starts to affect workflow - and therefore our bottom line. We can't keep marking hundreds of files offline and online to work around this. C'mon Box, can't you fix this? It's a really fundamental flaw in an otherwise superb system. 

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  • Jason Kilgour

    I'm in the same position, for creative work without thumbnail support makes this platform extremely annoying. Making an asset folder 'available offline is not a solution. I too, don't understand why if Dropbox has this feature, why Box cannot have the same feature, with 1400+ app integrations on Box.com, but not one of them can support thumbnail cache? This issue is not new either, as there is a request for this on Box Pulse from 2017, with a response from Box in 2019 of 'under consideration'. How's that coming along Box?

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  • Casey Barker

    I just wanted to come here and add to what everyone else has said. I'm working as an art director for a large organization, and finding files takes FOREVER bc I can't preview images. We need this feature added, please. 

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  • KJ Parish

    I am in the same boat. Art director who recently switched to the Box Drive from Box Sync and now I can't see image thumbnails for graphic work or quickly preview anything by hitting spacebar. This is a real problem so please find a way to greenlight a solution quickly.

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  • Antoine Jacques

    It's so time consuming ! They need to allow preview while clicking spacebar asap ...

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  • Nick Staal

    Indeed. This seems like a basic feature. Works perfectly on Google Drive and Dropbox. And the workaround offered is an unrealistic solution. This is a non-starter.  I thought this could be a valuable solution instead of setting up a cloud server. Especially dealing with large files. But would never work for a creative agency.

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  • Thomas Robinson

    Previewing thumbnails in finder is the number 1 feature I'd love to see Box implement. It would make a huge difference! 

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