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Box Drive Error

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Tanushree Shenoy

I have been getting this error for the past week ever since I updated my Box Drive: 

"Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue." There is nothing to enable for Box Drive that fixes this error. I'm running Mojave 10.14.6 on an early 2015 13-inch macbook pro. 

Is there a way to get my Box Drive back up and running? My work files are all saved on this drive and it really slows down my productivity for Drive to not be working. 

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Comments

7 comments

Date Votes
  • France

    Hi Tanushree, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

    Best,

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  • Steven Borski

    Hi, I have absolutely the same Problem:

    Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

    I have a MacBook Pro (Retina, 15', Mitte 2014)

    and I installed macOs Big Sur Version 11.1

    I have this Problem since November 2020 so pleas help me.

    I can't work normally with this Problem.

    Thanks, Steven

     

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  • James Frew

    Exact same problem. MacBook Pro (Retina, 13-inch, Early 2015), macOS 10.14.6, Box 2.19.294

    Please contact me when a fix is available.

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  • Sharath Pranesh

    Hi Box Support, Is there any update on this issue? we have 2 users with same issues on macOS update to mojave 10.14.6.  Box version is 2.19.294

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  • Steven Borski

    I was Posting 10 days before and NO Answer from Box Support - hmm, is that a good service?

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  • Box User

    Hello,i have the same problem with mac airbook 2020 m1

    thks 

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  • Sharath Pranesh

    Ugly but had no options. As suggested by Box support had to update OS to catalina to resolve the issue

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