Query about Concurrent sessions and Session Timeout

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Jagadeesh Shankar Balasubramaniam

• January 21, 2021 11:12

Hello Team,

Question on Concurrent Sessions:
1.What is the max number of concurrent sessions allowed in Box ?
2.Does it allow account admins to limit the number of sessions?

Question on Session Timeout: 1.What is the default session timeout limit for Box?
2. Is it possible to change the Session timeout for our accounts if required?

Note: Please note we use Box@IBM which is logged in via SSO.

Looking forward to hear from you.

Thanks and Regards

Jagadeesh

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• 

  France

  • January 21, 2021 22:39
  • Edited

  Hi Jagadeesh, 

  Welcome to the Box Community!

  I don't believe we have a feature called "Concurrent Sessions" but what we have is "Session Duration"

  Session Duration: Here, you can set a limit on how long a managed user can stay logged into his or her account without activity. Default session duration is set for 48 hours.

  An Enterprise Admin can change this setting by going to the Admin Console > Enterprise Settings > Security tab.

  Check out the following articles to learn more about this security feature:

  • https://support.box.com/hc/en-us/articles/360043693174-Security-Settings-for-Your-Enterprise
  • https://support.box.com/hc/en-us/articles/360044193273-Best-Practice-Choosing-Security-Settings

  Thanks for your participation in the Community!

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  Jagadeesh Shankar Balasubramaniam

  • January 22, 2021 07:26

  Hello France,
  Thanks for the update.Much appreciated.
  
  Regarding Concurrent Sessions [login to Box using various browsers/medium at the same time],just wanna to reconfirm there is no way to restrict/limit that?
  
  Looking forward to hear from you.
  
  Thanks and Regards,
  
  Jagadeesh

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  France

  • January 22, 2021 19:31
  • Edited

  Hi Jagadeesh, 

  Thanks for following up!

  Correct, Box does not have the settings that will allow admin to limit concurrent sessions of a user logged in Box.

  Box does have a security feature called "Device Pinning" in which admins can control usage and/or restrict the number of unique devices a user can utilize to access different Box applications, such as Box Sync, Box Mobile Applications, etc.). Check out the following articles to learn more about Device Pinning:

  • https://support.box.com/hc/en-us/articles/360043692114-Best-Practice-Device-Pinning 
  • https://support.box.com/hc/en-us/articles/360043691914-Controlling-Devices-Used-to-Access-Box

  Best,

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  Jagadeesh Shankar Balasubramaniam

  • January 25, 2021 04:03

  Hi France,

   

  Thanks so much.This helps.

  Thanks and Regards,
  Jagadeesh.

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