Notifications don't work when office files are edited "online"

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  • France

    Hi Joanna, 

    Welcome to the Box Community!

    Email notifications are only sent out around certain actions explained here. Our system is not currently configured to notify users when someone is opening a file for editing. The notification will only trigger when a file is previewed or a new version is saved and uploaded but not as it is being edited.

    If this is something you would like to see in Box future updates, I would highly recommend submitting this feature request at! Our product managers review these requests and take them into consideration for future product development.
    Thanks for your time and participation in the forum!
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