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Error message on account start up. NO Access to files.

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jason cummings

 

This has been happening for days now. Still no help from box. 

So no accèss to any files since the March 1 st update I believe. Is anyone else having the same issue ?  is anyone trying to rectify this issue ? 

 

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  • jason cummings

    Does anyone read this ? Zero support ?? Days with no access  to files. 

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  • Rona
    • Edited

    Hi Jason, 

    Welcome to Box Community and glad to assist! 

    Are you having trouble logging in to the Box website? If so, please follow the troubleshooting steps below. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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