Box web UI is blank

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ShieldOfSalvation

• March 09, 2025 04:08

I login to Box on any brand of browser and all I see is a blank screen. What is wrong?

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  Rona

  • March 10, 2025 21:18

  Hi there, 

  Welcome to Box Community and glad to assist! 

  If you're having trouble logging in to the Box website. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Hope it helps! 

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  Lauren Schlesinger

  • March 22, 2025 13:33

  I am having the same issue and these suggestions did not help. I am currently logged into a different account which does work, but I need to get into the account that is having the blank screen problem.

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