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4 comments

  • Box User

    I am having the same problem

     

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  • Rona
    Hi there, 

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
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  • Box User

    Hi Rona, thank you for your answer, but I have this problem at least from sunday, so more than 48 hours. I use box a lot and I'm really struggling to continue to study and work without syncing my files. Can you help me please in some way?

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  • Box User

    Hi Rona, another day has passed, and my problem persists. Is there any solution to this problem? It has not solved itself, for the moment I have had to download an important part of my data and put it in another cloud service. Can you help me please?

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