I can't see the data anymore

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小宮山 彩奈

• April 23, 2025 07:16

I can no longer view the data I shared from my personal account.

Also, I can no longer log in from the parent account I shared it with.

When I try to log in, the following page appears.

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• 

  Rona

  • April 23, 2025 21:57
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist!

  To address your login error, you can follow the troubleshooting steps below: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari
  • Restart your machine. 

  Hope it helps!

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