Error Message

Answered

Follow

New post

Beth Saylor

• April 28, 2025 13:26

Every time I open a pdf today I'm receiving the error message that "This preview didn't load because the document may be protected.  Please try to open or download the file to view." The files were fine last week.  Any suggestions?

0

• 

  Rona

  • April 29, 2025 19:05
  • Edited

  Hi Beth, 

  Welcome to Box Community and glad to assist! 

  Your error with Box Preview could be because of the following: 

  • Ensure the file does not fall under any Box Preview limitations.
    https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview

  • Confirm that communication with the domains and hosts required for Box services is allowed.
    https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications-and-Services

  For reference, you can visit File preview fails or results in an error.

  Thanks for posting!

  0

  Comment actions Permalink

Please sign in to leave a comment.