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InDesign files running super slow on Box Drive 2.24.193

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Box User

Ever since my Box Drive updated to 2.24.193 (about 2 weeks ago) InDesign runs super slow when working on Box Drive file (I get the spinning ball even when trying to making simple edits to text in InDesign). Extremely frustrating. Any suggestions on how to fix this issue?

Notes:

My MacOS: Big Sur 11.6

InDesign 2021: 16.4

My Computer: MacBook Pro (16-inch 2019, 2.4 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, Intel UHD Graphics 630 1536 MB

My internet speed: 393 MBps dowload and 630 Mbps upload

I've tried reinstalling InDesign

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Comments

6 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community! 

    To get a closer look I opened a case regarding your Box Drive issue. Our colleague from Box Product Support will email you for further assistance. 

    Thanks for posting and stay well, 

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  • Jason Sims

    My organization is having the same issue. Was there a resolution to this?

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  • Michael Steinhofer

    Mine too.

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  • Bogue, Stephanie

    I am currently having this same problem, I've had it for months now—regularly getting the spinning rainbow wheel working in Indesign with actions like changing my tool or trying to select items in a layout. We work on files directly off Box Drive, and I never had an issue before. It used to be like working directly off my own hard drive, smooth and responsive. Not sure what happened or what changed, but the lag in workflow is causing problems with quick turnarounds and the stops/starts are quite frustrating as I work.

     

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  • Jeff Storm

    Sadly, my work around is to open BOX on browser, and manually click each cloud next to every linked file so it goes into my hard drive cache. Then open the file and it runs smoother in InDesign. Or you can just wait several minutes evertime you land on a page with link/s that have not been cached to your hard drive.

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  • Jeff Storm
    • Edited

    And by the way, I'm getting pretty fed up with work-arounds. I've been waiting a year for an answer to why I can't save a pdf out of Indesign directly into BOX>
    Box drive shows the file name and a file size. But when you go to BOX.com the name of the file is there but shows 0B. 
    I have to manually move files from BOX drive to the browser version in order for them to show up for in-house editors or out of house proofers.

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