Box Drive for Mac and Mac OS Monterey

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16 comments

  • France

    Hi Jody, 

    Welcome to the Box Community!

    This is something our Product Support team would like to investigate and may require specific account information and configuration so I went ahead and created a ticket for you.

    Kindly check your email for details and updates.

    Thanks for posting and let us know how else we can help!

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  • Mackenzie Gerl

    Did you get any help from the Box team? I am struggling with the same issues.

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  • Jody McClean

    I believe they are asking for every to submit a support ticket so each individual case can be investigated. I've had some correspondence on the ticket but no solve yet. Sounds like a broader problem as people are updating so hopefully it will be solved soon.

     

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  • Alston Gardner

    Having the same problem.   Box web app only is a major step backwards and is slowing down usage.   Do not recommend for Box for an enterprise applications until they can fix this.

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  • Kirsty Guster

    I'm having same problem. Taking up over 250GB space. Apple Genius store can't find a solution and want to wipe my computer and start again. Can someone please advise?

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  • Valerie McGinley

    Same issue here.  Box is our enterprise cloud storage at our university and it is very very slow with the upgrade to Monterrey.

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  • Rob Waters

    One of our users updated to Monterrey and files are now randomly being deleted off the server.  Please help!

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  • Chris Young

    I am also having this same issue with Box Drive after upgrading to OS Monterrey.  

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  • Shawn Corley

    I highly recommend taking to Twitter with these issues at @box and @boxsupport to get them to respond faster. It tends to light a fire under their you know whats when it's public. This is ridiculous.

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  • Cody Biggs

    I am having this same issue on my machine. 

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  • TMRC Production

    Having the same issue and it's driving me crazy! I sure hope they have a fix soon.

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  • Claire Kim

    recently updated the Mac iOS to Monterey, ...started having issues with opening/browsing files on Adobe Bridge program. Either it went blank, never showed files/images from Box folder. 

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  • Joel Hallberg

    Box drive is useless on Monterey. The whole point was to free up hard drive space. Going back to web-based version. They had to know this would anger most users. Makes no sense.

     

     

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  • Shawn Corley

    It blows my mind how their product no longer works for this many people and they are asking everyone to fill out individual tickets??? It's the same fundamental problem for everyone who upgraded to Monterey! How hard is that to understand? Not one explanation from anyone representing BOX on these forums other than "Can you start an individual ticket please?" Just tell us all here what is going on.

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  • Cathryn Tall

    I agree - I'm being asked to submit videos of what's going wrong. But it simply doesn't load onto my desktop. How can that be a video worth uploading. There would be no content in the video to upload. I was also told to download the fix. This didn't work either ad was having the same issues as before. I reported this and guess what... I was asked to submit another video. Very disappointed with the customer service. 

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  • Claire Kim

    Temporary solution for Mac iOS — MONTEREY users, I found this method works for me, so want to share—for browsing photo files in Adobe Bridge 2022. 
    Go to System Preference, click Security & Privacy, then update the setting on Box. Click the checkbox to include Box for giving full access.
    Open your photo files in the Box folder using the Finder and drag files to Adobe Bridge. You'll be able to see image preview. 

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