Welcome to the new Box Support website. Check out all the details here on what’s changed.



  • Official comment
    Thomas Deely

    To ensure the cancellation of your Box account is addressed immediately, please have the account administrator follow the steps in this article specific to your account type. The account administrator will receive a confirmation email once the cancellation has been processed. Please check this article: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

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  • Laboratorio Digital


    How can we downgrade from Enterprise to Business category. Please let me know the process to have the number of users but with the Business category. 

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  • France

    Hi Andres, 

    Welcome to the Box Community and thanks for reaching out!

    Account administrators can submit a downgrade request by emailing cancel@box.comPlease provide the plan type to which you would like to downgrade.

    You can view here a side-by-side comparison of our offerings.

    Let us know if you have any questions and we will do our best to help!


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  • junko moriguchi

    I was just charged this amount and I am asking to please refund my account and cancel my subscription right away. JUNKO MORIGUCHI

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