Still using space with no files

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Andrii Pryhar

• November 09, 2021 21:02
• Edited

I want to clean my box.com available space. Files was deleted but still shows 4.9GB used. Is it a bug? Guide me solution please!!!

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• Official comment

  

  France

  • November 09, 2021 21:34

  Hi Andrii, 

  Welcome to the Box Community!

  The behavior that you encounter could be similar to what is described in this article:

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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  Andrii Pryhar

  • November 10, 2021 00:26

  Thanks for help!

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