Missing Files / Folders
Good day team, I'm missing a folder and all the files within it. . I have searched my Local HDD, Box.com, and the trash bin. Can you please help as I had important work items.
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Hi Raffi,
Welcome to the Box Community!
Are you the owner of the missing folder or is it owned by someone else and was shared to you?
If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.
If its a folder you owned and there are other collaborators in it, it may have been deleted or moved by a collaborator.
If you are part of a Business level plan, I recommend reaching out to your Box Admin as they run a "User Activity" report which would be helpful to determine what exactly happened to the missing folder.
To learn more about running a User activity report, please take a look at this article: https://support.box.com/hc/en-us/articles/360043696534-Running-Reports#useractivity
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I found my files, so im good for now.
FYI: not everyone knows who the collaborator is when in a team setting, so if you were removed then who do you go to??. . and the User Activity report was pointless as it didn't help.
I had specific file names and screenshots from XLS recent folder that I had access to files. . a Helpdesk should be able to locate specific files and help the end-user to locate the collaborator, rather than tell me that we don't see it because I may have been removed by a collaborator. this doesn't t help me find my files.
My specific issue was the collaborator switched to a new email address so they didn't lose any files, however, they did not move over the collaborator profile.
I don't need a reply, just wanted you to know.
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I had a list of filenames that I knew I owned, then reached out to all folks that are part of the team asking them if they see the files.
I got lucky that the one person who can see them was the individual that had an email change. They re-added everyone back on to the folder.
good luck.
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