Storage space

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Nic Michaels

• February 17, 2022 00:33

When I look at my storage used on my account profile, it says I have used 9.9 of 10GB, but when I go to my files, I only have 4 files, each at 50MB. Whenever I need to upload a new 50MB file, it tells me my storage is full and tries to get me to upgrade. So I have to delete one of my old files to upload a new one, even though I am only actually using 200MB of my 10GB. It's impossible to get any support from Box as far as I can tell. How do I fix this?

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• Official comment

  

  Aira

  • February 17, 2022 02:11

  Hi Nic,

  Welcome to the Box Community!

  We've cleared up the data storage in your account and things should now be working as expected. You may also check this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

   

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