One Email But Have Two Different Accounts?!?

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Eric Harpel

• February 19, 2022 18:48

Help? I have one email address. I log-in with that email address on my laptop and it goes to my business box account that was set up by business associates so we can view documents together. However, I had/have a previous box account with my personal data on it. When I tap the box app on my phone it goes to my personal account. When I click on the account tab on my phone app it says the same address as the one I log-in with on my desktop. WTHeck? How do I log-in to my personal account on my laptop? 

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• Official comment

  

  Aira

  • February 21, 2022 02:07

  Hi Eric, 

  Welcome to the Box Community! 

  I would like you to please follow the step on this article: https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

  Make sure to check what browser are you using. This will clear your browser's cache and cookies. 

  Thanks!

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