Opening uploaded documents

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February 22, 2022 21:23

I am able to upload documents on Box, but when I try to open some of the documents I am getting an error message. Please assist with helping to open these documents!

Thanks,

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Official comment
Aira

February 23, 2022 00:10
Hi there,

Welcome to the Box Community!

To check, may I have a screenshot of what it looks like on your end? in the meantime, please try to use another browser or clear your cached data. Please see this article:

https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

Thanks!
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