Box Sync stopped syncing with Box.com

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Shane Egbert

• February 27, 2022 01:23

I work with 2 PC's, one with Box Drive, other with Box Sync. PC with Box Drive syncs perfectly with Box.com. (which is a shared account with 9 users). PC with Box Sync stopped syncing with Box.com to PC. I can create folder on PC and it syncs with Box.com and other users. Its syncing one way from PC out to Box.com just not from Box.com back to PC. I have tried 'quit' service and then relaunched service twice and still will not sync

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• Official comment

  

  Aira

  • February 28, 2022 01:22

  Hi Shane, 

  Welcome to the Box Community!

  I would like you to please check this article and see if the file are marked for sync: https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

  Thanks!

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• 

  Office Manager (Account Administrator)

  • May 16, 2023 23:04

  the article doesn't address what to do if files entered in box sync are not syncing to box.com. Any ideas?

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