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Unable to change email address

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SITP Helpdesk

Hi, I have an individual Box account, but I am unable to change my email address and the Add More Emails option is not listed. I do not show any admin for my account. Can you please let me know the process to change my email address? Thanks.

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4 comments

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  • Official comment
    Aira

    Hi there, 

    Welcome to the Box Community!

    Here's the step on how to add a secondary email: 

    To add an email address:

    • Click Add more emails.
    • Enter your new email address and click the Save button.
    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    To make a secondary address your primary address, click Make Primary button. If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address.

    You may see this step in this article: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail

    Thanks!

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  • SITP Helpdesk

    Hi Aira,

    Thanks for this instruction, but I am missing the option to "Add More Emails". See below.
    Thanks.

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  • France

    Hi there, 

    Personal users will have the "Link Personal Email", this is the same as the Add more emails for Business and Enterprise users.

    Best Regards,

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  • Carolyn Dismuke

    I did all this but it still says my outdated email is still primary. Does it take a while to propagate?

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