Incorrect storage count

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Shunsuke Izumi

• March 04, 2022 06:58

Hi.

I'm facing the problem explained in this article.

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

"Storage Used" never changed no matter how many files I uploaded.

I would like to reset storage count on my box account and learn how many storage used.

Thank you.

 

(I've found some similar posts in support forum but couldn't find clear solution)

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  France

  • March 04, 2022 20:20

  Hi Shunsuke, 

  Welcome to the Box Community!

  I ran a script that will recount how much storage is being used in your account.

  You should now see the correct storage size available if you go to your Account Settings > Account > Account Details> Storage (used/total).

  Please let me know if need additional help on this.

  Best, 

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