Welcome to the new Box Support website. Check out all the details here on what’s changed.

Create support case

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19 comments

  • France

    Hi Andrew, 

    Welcome to the Box Community!

    Could you provide more more information or even share a screenshot about the issue you encountered with Box?

    The option to submit a support case is no longer available for Personal Lite users, thus you have been redirected to the community forum, and the community might be better able to assist with additional context on the issue.

    We look forward to hear from you!

    Best,

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  • Received a message that Box did not update when performing a computer restart as prompted to update Windows Security. Sent Logs, and was prompted to create a Box Case. Screen Shot:

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  • Editorial Dept

    I have the same issue with the above box. The prompt leads to the Box home page with no direction on getting to the support case option.

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  • brianosborne

    Me too...

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  • Mel S

    ditto

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  • CIO CEO M Puff

    Same instructions--please advise on what we should do!  

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  • Florencia Guerzovich

    same here 

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  • Randall Umstead

    Same here!

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  • Hilary Hawthorne

    I'm having the same problem.  Has any solution been posted?

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  • Hilary Hawthorne

    Here's a screenshot from Box folder in C: drive

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  • TYLER DAVIS

    Same issue, how do we create a support case?

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  • Box User

    Same issue, I see it is not being addressed ... really guys?

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  • Stephen White

    same here - are you folks out for box lunch?

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  • Julie Payne

    Same issue... Any update Box support?

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  • Rachel Haywood

    Same issue. Please help us!!

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  • RACHAEL HANEY

    Same issue. please tell me someone figured this out

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  • Gary

    same issue.. I have looked to create a support case .. but just end up here reading other people having the save direction and dead end. Can we have a solution posted please. Your UX needs an update.

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  • Edward H Powley

    ditto to all previous comments : where do I create a support case??

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  • Elizabeth Santana

    Same issue...

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