Downloading issues

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Aidan Millroy

• March 23, 2022 15:03

I am attempting to download files from the box app onto an external hard drive by dragging and dropping. The folder will buffer for a while and then pause, keeping a resumable copy. But it will never start downloading again when I try to resume. When I try to download the whole file from the website it tells me the file is too large (500+ GB). Is there a workaround for downloaded large files such as these from the cloud?

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  Aira

  • March 24, 2022 00:15

  Hi Aidan, 

  Welcome to the Box Community!

  From what I can see on my end, you are under a free account. Based on your account, you have 250MB file limit upload. It goes the same with your download limit. You may refer to this article for reference: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

  Thanks!

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