Incorrect storage

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Brian Thinggaard

• March 27, 2022 12:20

Apparently when I delete all files in my Box, I lose all my storage. Please correct it so I get my 10Gb.

Regards Brian.

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  Aira

  • March 27, 2022 23:57

  Hi Brian, 

  Welcome to the Box Community!

  Your storage has been cleared and it should be updated on your end now. Here's an article as to why this issue occurs: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  If there's anything else that I can help, please let me know.

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