Cannot invite external users to collaborate
AnsweredHello,
I am unable to invite external collaborators although the setting is enabled in "Enterprise Settings" --> "Content & Sharing". I am the owner of the folder and the folder is already shared with some External Collaborators, so I dont understand why is not allowing me to add more.
thank you in advance and best regards,
Alejandro
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Hi Alejandro,
Welcome to the Box Community, I'm happy to help!
Can you check if the "Restrict collaboration to within your enterprise " on the Folder Settings of the folder/ file you are trying to share is enabled? If it is, try disabling this option and then see if you can invite external collaborators after.
Please check this article on Invitation Restrictions on folder settings to learn more: https://support.box.com/hc/en-us/articles/360043696014-Understanding-Box-Folder-Settings#sharedlinkaccess
Best,
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Hi Alejandro,
Apologies for the delay in response!
Since you own this folder and I see you have admin permission, can I have you check the following settings in your account in the Admin console if "Restrict external collaboration" is enabled under the Edit User Access permissions section.
- In Admin Console, click Users & Groups > Managed Users tab
- Click the folder owner's name,
- In the Edit User Access permissions section, check if Restrict external collaboration is enabled. If enabled, disable it and then try sending the invitation again.
Let me know how it goes and if you have questions!
Best,
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