change of company name and email

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Cherstyn Hurley

• April 03, 2022 17:14

HI there, 

the organisation I hold the account for is changing in the near future and I am worrying about losing access to the account if I no longer have the old email?

Please can you advise me how to proceed 

Many thanks, C

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• Official comment

  

  France

  • April 04, 2022 20:06
  • Edited

  Hi Cherstyn, 

  Welcome to the Box Community, I'm happy to help!

  If you would like to change the email address associated with your Box account, please make sure to follow this article: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail

  Basically, you just need to link a secondary email to your account, once you've successfully done this, you will have the option to "Make it Primary" and remove the old email.

  Let me know if you have any questions, or concern and I will help you.

  Best,

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