files automatically being deleted
Since yesterday ALL my files are being deleted from our shared company folder.
i have had to go into my bin and restore them. Now it has happened today as well. how can i check if this is a virus.
my MS accounts looks ok and we have anti virus is up to date
please help - not good
-
Official comment
There is a known issue that can occur with Microsoft Word and Box Drive that may be relevant to some of you in this thread. The nature of the issue is that when the Word recovery folder is set to live within Box Drive, when attempting to save to this folder Word can trigger delete actions on large amounts of content in Box Drive. Box has been investigating resolutions to this issue, however the behavior is caused by Word and is unfortunately out of our control. We recommend ensuring that you do not have any Office recovery folders set up within the Drive folder to avoid this issue.
Please review this link to see how to configure this folder, and ensure that it is not pointing to a location in the Box Drive folder.
Comment actions -
Hi Kate,
Welcome to the Box Community!Why are some files missing? I didn't delete them. All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add, and delete contents within this collaborative folder. If you notice that content is missing or in a different location within this collaborative folder structure, it is most likely that another collaborator on the folder moved/deleted the item from its original location.Best, -
No we have files being actively deleted from our account, allegedly by me, but I haven't been at my desk or logged on. When other go in they see that I have removed or deleted files - but I have been out and away from my desk. It happened at 11 am one morning and 5pm yesterday. We are a small team so everyone in the office is aware the this is happening and is watching out for it. I can restore items as they a re in the bin when we go in but there is an issue somewhere.
-
We are having the same problem. Box please indicate the solution to this problem. It is 100% not us moving the files. There is only one access to our files and we were not home when allegedly the files were deleted. 90% of all our files. This is clearly a programming issue or you've been hacked. Please let us know the solution.
-
Evening all. Just wanted to update you on what has happened to resolve this for us. It has taken weeks of communication with support but finally we have a resolution. Apparently the problem was due to box sync being used on 2 computers with the same account - something we have done for years with no problem. We were advised that the files deleting and replcating is a known issue where box sync is on 2 computers for a user. The solution was to install box drive instead. This has been done - seems to work well. Now we just need to deleted the 25,000+ replicated files!!
I hope this helps. Good luck
-
We have had this start to happen to us as well. The support people say they don't know what to do. I will try your solution Sharon. Since this seems to happen a lot you would think they would respond somehow but they seem to ignore this community. Curiously their sales people seem to have no problem reaching out to me.
-
Good luck Tony. It took a lot of tooing and froing and me getting stroppy and escalating the issue more than once to get to the solution. The drive is supposed to be superior to the sync. Not sure this is our experience. The search function does not work in windows - you will need to use the drive search facility, which is awkward and clunky. I am still considering my options as regards remaining a long term customer. Google drive much easier to operate.....
Please sign in to leave a comment.
Comments
16 comments