Error for latest version

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Nahide Mutlu

• April 08, 2022 12:23

Hi,

Today I upgraded my Mac OS to Monterey. Uploaded Box Drive for Mac as well. But I'm constantly getting an error saying "there's a new version of Box, please upload it". I checked Box website. My version (2.25.306) is the latest one. So I can't use Box desktop app. How can I fix this?

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  France

  • April 08, 2022 19:43

  Hi Nahide, 

  Welcome to the Box Community!

  Can you uninstall, reboot and then re-install Box Drive from your Mac to resolve this issue?

  To uninstall Box Drive, please follow this article:https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
  
  Before reinstalling box drive, please make sure to reboot your device and then reinstall 

  To reinstall Box Drive. please refer to this support article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
  
  Let me know if that helped you!

  Regards,

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