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Box User

• April 08, 2022 19:56

Good afternoon,

 

I want a refund.  I am the owner of Indigenous Prints LLC.  And I noticed a charge on my business credit card. And then I noticed an email with an invoice. You guys charged me $540.00 for something I did not sign up for. 

 

Please cancel this membership and refund my money immediately. You guys took money that was not authorized.  The money you guys took was in my business account to purchase supplies for one of my customers' orders.  You have now put his order in jeopardy of being late. 

 

Thank you

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• Official comment

  

  Aira

  • April 11, 2022 00:32

  Hi there, 

  Welcome to the Box Community!

  So sorry to hear about that. From what I can see on my end, it looks like you have a free account. However, if you have a paid account and would like to cancel, please follow the steps in this article: 

  https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

  Thanks!

   

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