Storage Amount is Wrong

Hello, I've seen from this forum that this is a common problem: my Box account is saying that I've used 5.0 GB of my 10 GB allowance. There's currently only one folder in my account with no files. I deleted everything else in an attempt to rectify this problem, but it didn't work. I'm a graphic designer, I need Box to be working properly in order to send files to printers and clients and at the moment I can't use it at all. Can someone please look into this and run the required script to fix this issue as soon as reasonably possible please?

Otherwise, for the first time in more than a decade, I will have to consider moving to another cloud storage company.

Thank-you,

Katrina

Official comment

Aira

April 15, 2022 00:45

Hi there,

Welcome to the Box Community!

Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

You may check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Let me know if you have any further questions.

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