Storage Usage Or File Count In My Account Is Incorrect

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Box User

• April 16, 2022 07:50

Hi,

 

Box shows that I am using 18GB but I have zero files in my account and my trash is empty.

 

Thanks!

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• Official comment

  

  Aira

  • April 17, 2022 23:38

  Hi there, 

  Welcome to the Box Community! 

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Let me know if you have any further questions.

  Thanks!

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  Box User

  • April 18, 2022 04:20

  Thanks!

  0

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