Someone deleted our team folder

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Krzysztof Lysik

• April 21, 2022 14:03

Hi, today (21 April) someone deleted (or removed access) to our team folder on Box https://ibm.ent.box.com/folder/138742037517

I need to get it back asap. I think my role was editor, and don't recall who was the owner. How can I recover it ?

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  France

  • April 21, 2022 20:06

  Hi Krzysztof, 

  Welcome to the Box Community!

  I'm sorry to hear about the missing folder. A User Activity report will be helpful to determine what may have happened to the missing folder owned by your organization so I recommend reaching out to your Box admin and request to run this report.

  It also looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

  Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

  Regards, 

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  Krzysztof Lysik

  • April 21, 2022 20:40

  Hi France,

  Thank you for your feedback. Do you know who is my Box admin (contact details)?

  I've already contacted my local IT help desk but got response that I should contact with box support.
  
  Thank you in advance for your help.

  Regards,

  Kris

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  France

  • April 21, 2022 20:51

  Hi Kris, 

  You should be able to find your Box Admin's contact details under your Account Settings > 'Account' tab > and scroll down to the 'Account details' section. It should be at the very bottom of the page.

  Regards, 

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