Paste image from clipboard into Box Notes using Firefox

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Patrick McKeone

• May 06, 2022 13:11

I have noticed that I cannot take a screenshot in Windows (windows + shift + S), which copies to the clipboard, and then paste it into a note in Box Notes in Firefox. This does work in Chrome, but for some reason in Firefox the image may flash on screen for a second but disappears. Has anyone had this experience and fixed it in Firefox?

With Box removing support of the Box Notes desktop app, this will be a feature I need to troubleshoot in Firefox.

Thanks in advance.

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  France

  • May 06, 2022 19:38

  Hi Patrick,

  Welcome to the Box Community, I'm happy to help!

  Can you try clearing your browser cache and disable any plugins or add-ins from your Firefox browser and see if this helps? These articles should guide you on how to do this of different browsers::

  • https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-
  • https://support.box.com/hc/en-us/articles/360044196613-How-To-Disable-Plugins-Add-Ons-Extensions-In-Multiple-Browsers

  Let us know how it goes and if you have any questions!

  Regards,

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  Patrick McKeone

  • May 09, 2022 10:49

  Hey France,
  
  I have cleared browser cache and even full reset Firefox (clears everything, including extensions) and still I cannot paste images from the clipboard into a Box Note.

  Thanks.

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