Account has one file of 242kb, but I am getting account out of space warning

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Jonathan Nelson

• May 22, 2022 00:23

According to the account detail, I am using 10GB out of 10GB, yet I have only one file that is 242kb stored on said drive. Can this be reset?

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  Aira

  • May 23, 2022 02:09

  Hi there, 

  Welcome to the Box Community! 

  I have cleared your storage and it should be updated on your end now. Please see this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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