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9 comments

Date Votes
  • AJ

    Hi Constanza,

    Welcome to the Box Community!
     
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  • Constanza Bezanilla

    Hi AJ,

    Thanks for your answer

    I alredy have the payment method updated, and its a credit card, so it should be accepted. My problem is that I don´t know HOW to make the payment.

    Can you help me with that?

    Regards,

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  • Lindsay Richardson

    I have the same problem!  Did you get an answer?

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  • JF Doray

    My card information in the account is right. I have paid many invoices for the last years with this payment method. I received an email about an unpaid invoice. I don't understand.

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  • Narendra Kumar
    • Edited

    In the same boat here.. How do I make sure that the invoice amount is actually applied to the credit card on file? Why would the invoice be still pending?

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  • Oliver Bell

    same for me

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  • Narendra Kumar

    Apparently, the card on file was not working, which is NOT at all apparent anywhere in the UI/webpage. I had to reach out to the customer care to know the fact. Once I updated the Credit card on file by hitting "Update Payment Method", bill was automatically applied to the account.

    The error about the current card not working, should be apparent/visible to the user

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  • Teresa Fierro

    Somehow my card doesn't work anymore either.  I have had issues for the past 6 months and I can't figure out how to make the payment.

     

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  • Jayne Steggall

    my card doesn't work either and won't allow me to add another card

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