Welcome to the new Box Support website. Check out all the details here on what’s changed.

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2 comments

  • France

    Hi Susi,

    Welcome to the Box Community, I'm happy to help!

    Do you mind sharing more information about the issue you encounter with Box? 

    Do you encounter a specific error when trying to access your files in Box? Can you share a screenshot so we can take a look?

    Looking forward to hear from you!

    Regards,

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  • Jeff Norris

    I am getting this same error now after being fine all day. Any file I open says Unable to Preview/Download. I try to Download and I get the Box message that the page does not exist. All files, all folders.

     

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