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files gone from BOX, when person left company

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Ewa Jaskiewicz
  • Edited

Hi Box Community,

Person left company a few days ago. User is deactivated now, and looks like all files which were updated (not created) by this person were removed from BOX folder. Or the other option is, that because of this person had access to the folder, and when user was deactivated, the all files disappeared from folders. Could you please let me know how to protect files in future, to avoid removing and not downloading them in every week to store in local computer? Is it possibility to retrieve those already removed files?

Thank you.

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  • AJ

    Hi Ewa,

    Welcome to the Box Community! I'm sorry to hear about what happened to the files. I'm happy to help.
     
    Are you the owner of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Account Settings > Trash-- you can also review this article for more details on this process: https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash
     
    To further assist you. I've created a ticket for you so that Product Support be in touch with you soon.
     
    Please check your email for updates. 
     
    Best, 

     

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