JPG files preview on Mac not working

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sputnik1111

• July 13, 2022 09:32

I installed fresh box drive and my thumbnails are not visible on mac. I did follow the article:

https://support.box.com/hc/en-us/articles/360043697574-Making-Content-Available-Offline

my folder containing images is available offline and still it does not work. The entire box is useless without this feature as you have to press each photo...and wait for it to show.

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  France

  • July 13, 2022 18:40

  Hi Sputnik1111, 

  Welcome to the Box Community, I'm happy to help!

  Can you try to quit Box Drive from the menu bar and then start the app again and see if the preview thumbnails work?

  If the issue persists, could you try to uninstall and then reinstall Box Drive app from your Mac computer:

  • Uninstalling Box Drive
  • Installing Box Drive

  If that doesn't resolve the issue, can you let us know what version of MacOS are you running?

  We look forward to hear from you!

  Regards,

   

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  sputnik1111

  • July 14, 2022 06:51

  Hi, uninstalling or restarting did not help. I am running:

  macOS 12.2.1 (21D62)

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  sputnik1111

  • July 23, 2022 17:31

  Is anyone at Box services interested in further helping me? Ir is that it?

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  sputnik1111

  • July 23, 2022 17:36

  Is it official BOX customer service help for paid users or is it community/users forum?

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