unable to verify email address

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Liz Soles

• July 19, 2022 19:12

I have updated my last name and email address in my account. Box is asking to verify my email, and I receive that verification email. When I click on the link, it takes me to a new PW set up, then I'm taken to a page that says:

 

oops

The page you were looking for doesn't exist

You may have mistyped the address or the page may have moved

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• 

  France

  • July 19, 2022 20:41

  Hi Liz, 

  Welcome to the Box Community, I'm happy to help!

  Could you try clearing your browser cache and then logging in to your Box account using this link: https://account.box.com/login with your Box credentials and see if you can try this again?

  You will need to link your new personal email  into the account, and the follow the steps in this article to change the Primary email address on your Box: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail

  Regards, 

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  Thomas Strong

  • December 13, 2022 22:09

  I didn't verify my email address soon enough and now it has expired.

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