Mapping Box drive in Windows wont work

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July 20, 2022 02:53

I have mapped my BOX drive in my Windows explorer and mapping is successful but it is not working.

The root folder is shown but I am not able to access the data in the folders and even though I get into the folder, none of the files )like excel, word, pdf wont open.

Please advice.

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1 comment

France

July 20, 2022 20:51

Edited
Hi Kaori,

Welcome to the Box Community, I'm happy to help!

Please be advise that Box Drive folders cannot be mapped as a network drive and may cause issues.

This is currently a known limitation and you refer to this support article for details: https://support.box.com/hc/en-us/articles/360043696454-General-Limitations-When-Using-Box-Drive

Thanks for reaching out and let us know how else we can help!

Regards,
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