Can't Download Anything

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September 20, 2022 16:14

When I go into my Box account online and click Download, I get a message at the bottom that says the message attached in the picture.
and then nothing ever downloads.

When I use the synced files on my computer, they are not opening and I'm not able to copy and paste them locally on the computer.

However, if I preview them in Box online, I can see the files and contents.

I've tried different browsers and clearing the cache.

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2 comments

Adam Clinch

September 20, 2022 17:47
I've learned that I can download folders that say they are "synced" but only as the entire folder (as a zipped file) and not individual files within that folder.

Other individual files that are not in a synced folder I cannot download.
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AJ

September 20, 2022 17:50
Hi Adam,

Welcome to the Box Community! I'm happy to help.

Have you tried using a different network connection? https://support.box.com/hc/en-us/articles/360044195813-Testing-Your-Network-Connection

Please try the following preliminary troubleshooting steps:

* Update your browser to the latest version -

https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

* Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

* Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

* Update Java - https://java.com/en/download/installed.jsp

Confirm with your IT team that your network and firewall have been configured. https://support.box.com/hc/en-us/articles/360043696434

Best,
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