Rona

1. Community
2. Support Forum
3. Box For Office Online (Excel feature: "Insert Cut Cells...") now missing?

Hi Pete,  Welcome to Box Community and glad to assist! As of this writing, our Engineering team have reached out to Microsoft regarding this issue. Both teams' are on it and apologies for the troub...

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• Rona
• June 11, 2024 20:56
• Edited
• 2 votes

1. Community
2. Support Forum
3. 新規申込をしたいが処理が通らない。/ I want to make a new application but the process is not going through.

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• September 19, 2024 19:54
• 1 vote

1. Community
2. Support Forum
3. Unable to Authenticate with Two-Factor Authentication due to CORS Error.

Hi there,  Welcome to Box Community and glad to assist!  We recommend posting this over to forum.box.com so our Developer team would be able to help.  Thanks for posting! 

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• Rona
• April 20, 2024 00:22
• 1 vote

1. Community
2. Support Forum
3. Storage - run script to fix storage size

Hi Diego,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 16, 2024 15:24
• 1 vote

1. Community
2. Support Forum
3. TAMANHO DE CONTA ERRADO

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• March 28, 2024 20:01
• 1 vote

1. Community
2. Support Forum
3. Box deleted 90% of my files...

Hi Winston,  Welcome to Box Community and glad to assist!  Does your unsynced items from your local Box Drive folder disappeared? If so, please be informed that we don't guarantee content recovery ...

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• Rona
• March 25, 2024 15:25
• Edited
• 1 vote

1. Community
2. Support Forum
3. Used space is inaccurate

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 22, 2024 19:19
• 1 vote

1. Community
2. Support Forum
3. Please run 'Storage Usage Or File Count In My Account Is Incorrect' script on my account

Hi Guy,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• March 21, 2024 20:06
• 1 vote

1. Community
2. Support Forum
3. Strong Password

Hi David,  Welcome to  Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wi...

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• Rona
• March 08, 2024 18:57
• 1 vote

1. Community
2. Support Forum
3. I cannnot see shared files

Hi there,  Welcome to Box Community and glad to assist!  If you haven't already, please make sure to change your primary email address on Box.  To change your email address:  Login to box.com and ...

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• Rona
• March 05, 2024 19:36
• Edited
• 1 vote