Rona

1. Community
2. Support Forum
3. Missing files after so long never login

Hi Erik,  Welcome to Box Community!  I created a new ticket for Product Support to assist you locate your missing file/folder. Rest assured that someone from our team will be in touch shortly, you ...

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• Rona
• March 19, 2021 22:29
• 0 votes

1. Community
2. Support Forum
3. Box Drive - Read Only Folder (Upload Error)

Hi,  Welcome to Box Community!  I've submitted a support ticket to have someone from Product Team to assist you. Please note our teammate will be in touch shortly and you may track your case throug...

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• Rona
• March 19, 2021 22:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloading errors

Hi,  Welcome to Box Community!  Sorry to hear about your download issue. We've received slow download/upload issue earlier today, is this something you're experiencing at the moment? And to give yo...

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• Rona
• March 19, 2021 22:16
• 0 votes

1. Community
2. Support Forum
3. Incorrect free space

Hi, Welcome to Box Community!  I opened a support ticket for our Product Team to help ensure you've got the correct file/folder counts in your Box account and someone will be in touch to you throug...

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• Rona
• March 19, 2021 21:56
• 0 votes

1. Community
2. Support Forum
3. Cancellation of subscription

Hi Javier,  Welcome to Box Community!  We're sorry to hear about your decision to end your subscription. In order to cancel your Box subscription you may cancel through https://app.box.com/master/s...

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• Rona
• March 06, 2021 02:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Microsoft Office Online not opening/not working properly

Hi Mike,  Welcome to Box Community!  We're sorry to hear about this experience with the Office Online integration. It also showed that you've reached our Product Support team for assistance and res...

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• Rona
• March 05, 2021 22:05
• 0 votes

1. Community
2. Support Forum
3. 2FA Only Available on Enterprise?

Hi Josh,  Welcome to Box Community!  Each Box users can enable 2FA in all type of accounts with Box. However, the option to require it for all users within your Box instance you'd have to register ...

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• Rona
• March 05, 2021 21:51
• 0 votes

1. Community
2. Support Forum
3. Online files missing after logging out local

Hi Dieter,  Good day!  Note: When you delete an item, Box removes it from your Trash folder and starts the 14-day grace period. Also when you checked his trash did you attempt to  utilize the trash...

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• Rona
• March 05, 2021 22:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. CPU usage (Box Sync Monitor)

Hi Stefan,  Welcome to Box!  Box Sync physically downloads your Box files locally that's why when syncing files you can expect that it would occupy space from your machine. For any other issues wit...

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• Rona
• January 25, 2021 23:59
• 0 votes

1. Community
2. Support Forum
3. Cannot open excel online file

Hi John,  Welcome to the Box Community! Have you tried to use an alternate browser and clear your browser's cache and cookies? Meanwhile, another information that might help. We've received report ...

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• Rona
• January 15, 2021 18:10
• Edited
• 0 votes